Thursday, May 24

IT pros optimistic on AI chatbots, but more skills needed

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Over the next year, some 40% of large businesses – those with more than 500 employees – expect to implement one or more intelligent assistants or AI chatbots on company-owned devices, compared to 25% of mid-size companies and 27% of small businesses, according to a survey by IT industry platform Spiceworks.

Even as adoption rises, however, some organizations are holding back due to a lack of use cases in the workplace and privacy concerns.

Looking specifically at AI chatbots, the results show 14% of organizations are using AI chatbots integrated with collaboration tools, like Microsoft Teams and Slack.

Only 2% of organizations have custom-built AI chatbots but an additional 10% plan to build one in the next year.

IT pros pessimistic about org capacity on AI

Despite the rising adoption of AI, only 20% of IT professionals believe their organization has the proper skills, talent, and resources to implement and support AI technology.

The study also revealed only 5% of IT professionals believe their organization values AI skillsets and experience when making hiring decisions.

“While AI has the potential to drastically alter life as we know it, the technology is still in its infancy,” said Peter Tsai, senior technology analyst at Spiceworks.

“As a result, many companies aren’t thinking about the tools and expertise they’ll need to support artificial intelligence. However, AI is rapidly advancing and becoming a more integral part of our software, devices, and lives.”

Companies should start putting policies and procedures in place so they can take full advantage of and manage this technology in the future, Tsai added.

IT pros not afraid of robot replacements

Although 40% of IT professionals believe AI can replace entry-level jobs that don’t require human creativity, they feel relatively secure when it comes to their own jobs: only 17% of IT professionals believe AI will put IT jobs at risk.

In fact, 76% believe AI will help automate mundane tasks and enable more time to focus on strategic IT initiatives. On average, IT professionals believe 19% of their current daily tasks can be automated via AI and intelligent automation.

Spiceworks’ survey was conducted in March 2018 and included 529 respondents from North America and Europe, which came from a variety of industries, including manufacturing, healthcare, nonprofits, education, government, and finance.

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